While some insurance plans require a referral for specialist care, we offer direct access to many of our specialists. Our team can help you understand your insurance requirements and assist with obtaining any necessary referrals. Simply contact our office, and we'll guide you through the process.
True Healing Place accepts a wide range of insurance plans including major providers like Blue Cross Blue Shield, Aetna, Cigna, United Healthcare, and Medicare. We also offer self-pay options and payment plans for uninsured patients. Please contact our billing department to verify your specific coverage.
Patients can access their medical records through our secure patient portal on our website. You can also request copies of your records by completing a medical release form at any of our locations. We comply with all HIPAA regulations to ensure your health information remains confidential and secure.
Yes, we offer telehealth appointments for many of our services including follow-up visits, nutrition consultations, and certain mental health services. Our secure video platform allows you to connect with healthcare providers from the comfort of your home. Some services may require in-person visits for proper examination.
For your first appointment, please bring a valid photo ID, your insurance card, a list of current medications, any relevant medical records, and a list of questions or concerns you'd like to discuss. If you're seeing a specialist, please bring any referral forms from your primary care physician.
For routine appointments, we recommend scheduling 1-2 weeks in advance. For specialist services, scheduling 2-4 weeks ahead is advisable. However, we do reserve same-day appointments for urgent medical needs. You can book appointments online through our patient portal or by calling our office during business hours.
The health and safety of our patients and staff is our top priority. We continue to follow CDC guidelines with enhanced cleaning protocols, hand sanitizing stations throughout our facilities, and mask recommendations for patients with respiratory symptoms. We also offer telehealth options for those who prefer virtual consultations.
Yes, we understand that healthcare expenses can be challenging. We offer flexible payment plans and financing options for services not covered by insurance. Our financial counselors can work with you to create a manageable payment plan based on your financial situation. We also accept major credit cards and offer discounts for upfront payments.